What would be classified as a standard working day?
Our working day is from Monday to Friday 9:00am to 7:00pm, Saturday 9:00am to 1:00pm, close on Sunday and Public Holidays.
What is the deadline for orders?
The deadline for all orders is 2pm. Any orders received after 2pm will be treated as next working day processing date.
Do you accept urgent orders?
It depends on the job requirement. Please check with us for the confirmation.
What is the difference between normal, urgent, super urgent and variable orders?
These are simply the timescales placed on orders, normal orders are subject to our standard lead times, urgent and super urgent orders are done via our express service and variable orders may take slightly longer to process dependant on the complexity of the order.
Is the express service available at all times?
No, If you require the express service, please contact the team to make sure we have the availability to process your order in time.
Is there an additional charge for the express services?
Yes, depending on the size of your order. Extra charges will apply. Please contact us to discuss your requirements.
How do I place an order?
E-mail us a query by using our enquiry form. Please include the details of your order and your requirements in the email. Our team will respond to you with a price quote and any additional information if needed.
You can also get in touch with us at our phone number and postal address.
How do I send my files to you?
You can send the files to us through a number of electronic channels, etc. through FTPs and website transfer medium like WeTransfer, Dropbox. If you prefer to e-mail the files to us, please ensure that total files size is less than 10mb in size. If the file size is too large, we suggest you to upload it using our in web online file-transferring platform – WeTransfer (transfer up to 20GB in one go).
What happens after I send the file?
This step usually takes about 24 hours. We will send a soft copy of the artwork to you if necessary. Please note that the soft copy will be a low-resolution image and does not depict the colour/image quality of the final product. This is only meant to act as a confirmation of the order and will give you a chance to review the order and ensure that the correct image is being processed.
How will you ensure colour quality?
We do not accept already printed samples from our clients for colour-matching purposes. Since the final printing results vary from machine to machine we cannot guarantee an exact copy to a sample provided by you. We invite you to visit us and to review our colour samples and print quality once your order has been processed and the soft copy proof has been verified. By seeing our final products in person you will be able to review the colour proofs and we’re happy to guarantee your satisfaction.
Help! I need to make a change to my order.
It is important that you contact us as soon as possible, we are unable to make changes if the print is already in progress. Any last minute changes may affect the lead times.
How will I receive my items?
You can collect your goods from our retail shop, alternatively we can arrange delivery. If you require delivery, please state this when you place your order. Delivery would be at an additional fee.
When will I receive my items?
If you have opted to self-collection, it will be ready once we have notified you. As for delivery service, your goods will deliver to you 1-2 workings day after completion. For normal delivery timeline, the goods will be deliver to you between 10am-12pm or 2pm-6pm.
Can I specify a timing for delivery?
No. We will not be able to confirm the specific time of delivery, as route of deliveries has been scheduled.
Which areas does your delivery cover?
Our normal delivery covers Singapore only.
Do you ship Internationally?
Yes. We can arrange international courier to the rest of the world via DHL or FedEx with additional cost.
Would my delivery be delayed?
Yes, occasionally your delivery may be delayed due to factors outside of our control such as extreme weather. If there is an issue with your delivery, our team will contact you to notify you of any delay and rearrange delivery.
How do I make payment?
Once your order has been made we will issue an official receipt which will be emailed to you. Payment must be received before the processing of order.
What payment methods do you accept?
We accept cash, NETs, cheque or bank transfer.
Do you offer a credit facility?
Yes. For in house corporate customers only.
Do you accept foreign currencies?
No, all orders must be paid for in Singapore dollars.
How can I confirm my bank transfer?
If you have paid by ATM/Bank deposit:
Email across a picture of the transfer slip making sure that the account number, date and amount all are visible. Remember to remove confidential information before sending.